The Danish Agency for Patient Complaints has launched an employee centric intranet
The Danish Agency for Patient Complaints has launched a new intranet for almost 900 users. The launch is part of an overall strategy from the Ministry of Health , which consists of having all underlying agencies on the same group-wide intranet platform, being IntraActive Intranet.
The Danish Agency for Patient Complaints is the first of the agencies to choose Modern IntraActive Intranet, and they do not regret their decision. The great ease of use has made it easy for the newly trained editors to create fresh and visual content.
Centered on the employee
The vision for the new intranet has especially been to center on the employee. This has been achieved through user involvement, where a questionnaire survey was held in the Autumn to find out what the users respectively liked and missed on the agency's old intranet.
The intranet must not only be a practical bulletin board, but also a tool that employees will actively use. For example for social activities, buying and selling, tips etc.
News as a priority
With the new intranet, The Danish Agency for Patient Complaints has chosen to prioritize internal news to a greater extent than before. They have thus created several different news streams, so that IT news, staff news, etc. can be kept separate. This separation of news feeds was even one of the wishes expressed in the user survey.
“The modular structure of the Modern IntraActive Intranet has been a great help for editors and administrators. It is user friendly and visual. We have been pleased with the process and the good dialogue with ProActive about our opportunities. We are really looking forward to finding out how we can take advantage of all the new features. ” Lotte Fisker Jørgensen, Communications Consultant, Danish Agency for Patient Complaints.
About The Danish Agency for Patient Complaints
The agency, which is under the Ministry of Health, has 250 employees, in addition to 650 expert consultants attached. The agency handles complaints from citizens about healthcare treatment.